ScreenConnect all the way!!
Updated July 04, 2017
ScreenConnect all the way!!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
Our help desk department uses ScreenConnect to remote into our users' computers and troubleshoot. Our national processing support center also uses this for the same thing. It works much smoother than gotomypc, teamviewer, and GoToAssist.
Pros
- Finding users on the network without sending them an email.
- Adding applications and downloads to the toolbox for easy installs.
- Screen resolution and speed is great when jumping on the machine.
Cons
- Before the last update we only had to consent once for the user to allow us to hop on- after the most recent update the user has to consent when switching profiles. This is a problem if we want to work on their PC at lunch.
- Not all users show [as being] online so we have to submit an email.
- Every once in awhile it does go down - this is caused by users not closing out their ScreenConnect sessions.
- Less time working on users machines- GoToAssist would take forever to connect to the user
ScreenConnect is way faster to connect! Usually I can find my user listed under my server and can join the session. GoToAssist wouldn't always work on everyone's machines.
ConnectWise ScreenConnect Feature Ratings
Using ConnectWise Control
75 - The IT help desk uses it to troubleshoot and repair PCs. The national support center uses it to train and review users' PCs to see how they are doing their workflow.
2 - IT network admin
- PC will not connect to wifi
- Software installs on admin side
- Basic troubleshooting: malware scans/printer installs
- The national support is able to train new users
- More departments can use it to share screens and host one on one meetings
Evaluating ConnectWise Control and Competitors
Yes - GoToAssist did not work for all PCs.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
Price!
Wouldn't change a thing
ConnectWise Control Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled
ConnectWise Control Support
| Pros | Cons |
|---|---|
Immediate help available | None |
Using ConnectWise Control
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Feel confident using Familiar | None |
- Connecting to users in the dashboard
- Toolbox
- Adding new items to the tool box - it's easy but could be explained a little easier on the dash as to where to save the items
- Consent to control feature- user should only have to enter once
Comments
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