ScreenConnect all the way!!
Updated July 04, 2017

ScreenConnect all the way!!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control

Our help desk department uses ScreenConnect to remote into our users' computers and troubleshoot. Our national processing support center also uses this for the same thing. It works much smoother than gotomypc, teamviewer, and GoToAssist.
  • Finding users on the network without sending them an email.
  • Adding applications and downloads to the toolbox for easy installs.
  • Screen resolution and speed is great when jumping on the machine.
  • Before the last update we only had to consent once for the user to allow us to hop on- after the most recent update the user has to consent when switching profiles. This is a problem if we want to work on their PC at lunch.
  • Not all users show [as being] online so we have to submit an email.
  • Every once in awhile it does go down - this is caused by users not closing out their ScreenConnect sessions.
  • Less time working on users machines- GoToAssist would take forever to connect to the user
ScreenConnect is way faster to connect! Usually I can find my user listed under my server and can join the session. GoToAssist wouldn't always work on everyone's machines.
I like it much better than GoToAssist - it makes my job much easier.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
7
Secure remote access with Smart Card authentication
6
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
10
Initiate remote control from mobile
1
Remote management of servers & workstations
5
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Using ConnectWise Control

75 - The IT help desk uses it to troubleshoot and repair PCs. The national support center uses it to train and review users' PCs to see how they are doing their workflow.
2 - IT network admin
  • PC will not connect to wifi
  • Software installs on admin side
  • Basic troubleshooting: malware scans/printer installs
  • The national support is able to train new users
  • More departments can use it to share screens and host one on one meetings
Really like this product over everything else I have used. Fast connection and hopefully will resolve the consent to control function

Evaluating ConnectWise Control and Competitors

Yes - GoToAssist did not work for all PCs.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
Price!
Wouldn't change a thing

ConnectWise Control Implementation

Did not have to deal with the intergration
Change management was a small part of the implementation and was well-handled

ConnectWise Control Support

Have not had to bug them too often but [they are] usually quick.
ProsCons
Immediate help available
None

Using ConnectWise Control

Like all products they have ups and downs- only a few downs that I am sure will get worked out.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Feel confident using
Familiar
None
  • Connecting to users in the dashboard
  • Toolbox
  • Adding new items to the tool box - it's easy but could be explained a little easier on the dash as to where to save the items
  • Consent to control feature- user should only have to enter once

ConnectWise Control Reliability