Efficient Remote Control/Collaboration Tool for Users and I.T. Professionals
Updated June 23, 2017

Efficient Remote Control/Collaboration Tool for Users and I.T. Professionals

Richard Black | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control

We use ScreenConnect to maintain our company's computers both in the office and in the field. ScreenConnect allows us to keep our company moving to serve our clients. We prevent problems from happening; not waiting for problems to occur.
  • ScreenConnect is easy to set up. You can be up and running in minutes.
  • ScreenConnect allows us to control a remote computer to update, install or uninstall software, maintain all software to be current for virus protection.
  • ScreenConnect saves us from having to be at the computer to handle a request.
  • ScreenConnect is fast.
  • I'd like to see more instructional videos to help train a key office person to assist when needed.
  • Learn how to run scripts, etc.
  • ScreenConnect has reduced our travel expenses as we can work remotely from our office on any computer set up with ScreenConnect. This saves us time and money, improving our productivity along with improved client/user satisfaction.
We found ScreenConnect to be more full featured, easier to use, simple yet advanced and competitively priced.
If you have a need to collaborate with another computer or work on another computer to update or repair, ScreenConnect is well suited for you.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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