ScreenConnect Review
July 21, 2016
ScreenConnect Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
We use ScreenConnect in our IT department to enable our help desk employees to efficiently troubleshoot problems for company users who work remotely or frequently travel. Previously we would need to either wait for the employee to bring their computer into one of our locations that were staffed with an IT department employee, try to troubleshoot over the phone, or rely on a competitor's product that it's own set of limitations.
- ScreenConnect makes it easy to quickly host a screenshare session and pass that information onto the end-user so less time is spent explaining how to connect and more time can be spent on troubleshooting the issue that the end-user contacted the help desk about.
- ScreenConnect enables quick and easy customization of the portal to ensure the end-user knows they are visiting the correct site.
- While ScreenConnect has a robust set of options for customizing the end-user experience and managing help desk employees, the interface can sometimes feel clunky and less polished than one may expect.
- The ability to elevate permissions through ScreenConnect to handle administrator functions without exposing the credentials is also a bit cumbersome compared to some competitor's options.
- ScreenConnect's pricing structure can initially be a bit confusing to navigate and determine which tier is the best fit.
- We have seen a reduction in the time tickets are open with the implementation of ScreenConnect.
ScreenConnect met all the needs for us at the best price point. We were previously using TeamViewer and while I do think that they had a bit more polished look and superior ability to elevate permissions when compared to ScreenConnect, for our needs ScreenConnect performs equal to or better at more aggressive pricing. We have not been disappointed with our decision to switch to ScreenConnect.