Screen Connect - Scales Your Way
July 25, 2016

Screen Connect - Scales Your Way

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

ScreenConnect is being used to help customers remotely. Some customers initiate a session via my website, using ScreenConnect's website template. Others keep an unattended session open all the time, for ongoing support. This remote functionality helps bring in more business, by offering a cost-effective support option. On my end, the remote support interface is very easy to use and works reliably, as it should.
  • Upon login to the ScreenConnect Interface, I can quickly find available sessions. ScreenConnect makes it easy to find the critical aspects of the product.
  • I love how ScreenConnect makes it easy to integrate my company branding. I do this on my website, where customers visit the support page, to initiate a support session via ScreenConnect.
  • The Auto-Reconnect feature of ScreenConnect is worth more than its weight in gold! Working with customers in rural areas results in lots of disconnects, but no frustrations, thanks to ScreenConnect!
  • The multi-session support feature is super helpful, when getting other support organizations involved, in a more complex project.
  • The Host interface could use the option to rearrange views of the screen. So If I wanted to move the left navigation pane to the right or bottom, this would be accomodated.
  • Also on the host interface, I would like to see the option to assign an avatar for each client.
  • A nice feature in the Host interface, would be to see your clients on a Google map, with the ability to click and go to that client's session information.
  • ScreenConnect was an appealing product, due to its scalable feature set. Right now we need less features, but reliable service. ScreenConnect provides this tier at a reasonable price.
  • ScreenConnect gives me an edge over some competitors, with having the ability to provide remote support services.
  • The Scalable feature-set & pricing allows me to pass along savings to clients, thus making my services more desirable from a cost perspective.
All the above products work great.

ScreenConnect performs little better than Join.me from my experience, and is much easer to deploy to a client computer. ScreenConnect beats them all on price every time. You only pay for the set of features that you need to use. I learned about ScreenConnect after being helped by someone else using it. I then added it to my list of products to evaluate.
ScreenConnect is well suited for providing support to international clients or those in rural areas. Customers wishing to save on support costs can benefit from being helped remotely, rather than paying a technician to come on site. ScreenConnect would be less appropriate for government contractors or organizations requiring security clearance. ScreenConnect is not suitable for supporting tablets.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
9
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
9
Session record
9
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
9