ScreenConnect solves remote access limitations
September 23, 2016

ScreenConnect solves remote access limitations

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

I use ScreenConnect to remote into our company's workstations for troubleshooting. I also use it to monitor our servers and applications when I am away from the office. It is used by the IT/Bank Operations department to assist users in several locations.

Pros

  • I like the web based GUI and the layout of the web page. It is very intuitive to use.
  • I also like the statistics that it provides for the workstations. In particular, the uptime and versioning information is very useful to me.

Cons

  • A few weeks ago I would have recommended improvement to the access layout for the workstations but that has been fixed in the latest release. It is now much better as I can view more of my workstations at a glance.
  • I have not had a chance to utilize the meeting functionality yet, but that will be a nice addition.
  • I am the only internal tech support person supporting multiple locations. Having access into those workstations remotely has saved me many miles and time on the road.
I use a MSP to assist with some of the troubleshooting that might arise. Initially, they let me use their remote software (I don't remember the company) but because of security concerns, had to limit my access. They replaced their remote access software with ScreenConnect. I started to investigate and had experience with Remote Access, TeamViewer, TightVNC, and LogMeIn. Since I don't have a very large user base, ScreenConnect had the best price point. And since my MSP was already using ScreenConnect on our workstations, I was able to run my local installation in parallel with theirs without any conflicts. The tech support has been outstanding with prompt return call and emails.
Right now I have a pretty specific use for just the remote access functionality and it works very well, especially with many of my users that have multiple monitors.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
9.7
Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

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