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Very affordable remote support
Updated November 16, 2017

Very affordable remote support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I use screenconnect for remote access to my computers and for remote access during support of my customers' computers.
  • It is easy to use
  • It is easy to get my customers connected
  • Need a slimmed down UI for users that don't use all of the functionality
  • I needed a remote connection solution and this provided everything I needed for a very good price.
I still like the ease of use of LogMeInRescue especially for the downloading and installing of the support client.
The price is good. I haven't yet had any problems getting computers connected.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.4
Screen sharing
Not Rated
File transfer
8
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
7
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

ConnectWise Control (formerly ScreenConnect) Support

My experience was only with asking a question via email. The response was very quick and clear.