Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
[It's] Used to remotely troubleshoot and maintain client computers and business networks. It allows me to quickly access computers and know the connections are secure and saves a huge amount of time.
- Connects to computers with just a click or two. A client calls and I can begin addressing their problem before they even finish explaining the issue. Customers call more often because they know their concern will be addressed quickly and completely in a short amount of time. Many times clients ask me to log in without their attendance so they can move on with their day. Other times work can be done after hours so as not to interrupt their day.
- Very easy for new clients to install the app or simply type in a code to begin a session. This is especially important with less computer savvy clients. It eliminates frustration and saves many hours just getting through the takes on connecting to their computer. Those are all hours that would otherwise be unbillable. The app can be disabled at the end of the session, or remain installed for future access.
- Two Part Authentication assures security. This reduces risk to the provider and peace of mind to the client.
- Make it quicker to assign computers to a specific company or group without having to code the filter.
- Provide the ability to EMAIL the two part auth code. If cell phone is not working or out of power, I can log into screenconnect.
- Positive - Access multiple computers simultaneously
- Saves time and provide better customer service
- Price
- Negative - can't cost effectively add a separate ability for a client to log from home to one or more workstations at work
- Easier ability to group computers
- Print log of time and dates accessing computers
- Show login more space efficiently layout or line graph
Replaced logmen due to their cost increases. I [can't] completely get rid of it because separate accounts for users home to work still needed.
ConnectWise ScreenConnect Feature Ratings
Using ConnectWise Control (formerly ScreenConnect)
1 - self, tech support and training
- tech support
- training
- software install
Evaluating ConnectWise Control (formerly ScreenConnect) and Competitors
Yes - linkedin. too expensive
- Price
- Product Features
price
grouping customers is not user friendly. the new interface does not remember previpus custom machine name and i have to rtetyype tyhe whole name again if i just wanbt to edit
ConnectWise Control (formerly ScreenConnect) Training
- Self-taught
no - i would look to see if there sre any videos
ConnectWise Control (formerly ScreenConnect) Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - no,
Using ConnectWise Control (formerly ScreenConnect)
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Feel confident using | Cumbersome Lots to learn |
- easy listing of computers and sections showing tabbed detail on each machine
- grouping computers
- editing machine name. Previous name is lost when trying to reedit. need to start all over again. Worked ok in screen connect, no longer works in connect wise
Yes, but I don't use it