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ScreenConnect is a must for small IT shops
Updated November 16, 2017

ScreenConnect is a must for small IT shops

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ScreenConnect to remotely administer computers across our various sites. It has been a huge time saver for us, and it enables us to work from anywhere with an internet connection. It saves a lot of trips for quick fixes, and we're also able to work on multiple computers at the same time which is very efficient.
  • Remote administration
  • Support requests
  • Efficiency
  • User initiated support
  • More options for 2FA
  • Occasionally sessions don't disconnect cleanly, which ties up the license
  • Increased efficiency
  • Ability to quickly resolve issues
  • Enables administration from nearly anywhere
ScreenConnect replaced DameWare. It's more flexible than DameWare since it's a web based service, but on the other hand is a bit less secure since it's not hosted internally. That being said, it's much more accessible, and worth the trade off. There are 2FA options, but they're a bit complicated to set up.
ScreenConnect is very useful for a smaller shop with limited IT resources.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
9.0
Screen sharing
10
File transfer
10
Instant message
6
Over-the-Internet remote session
9
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Centralized management dashboard
Not Rated
Annotations
10
Multi-platform remote control
10

Using ConnectWise Control (formerly ScreenConnect)

Great product for the price. The performance has been very good, and being able to use it on almost any platform is also helpful. The two factor authentication works well, but it could use an update to work with more vendors.