A great remote access option!
February 03, 2017

A great remote access option!

Dwayne Bennett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

It is being used by me, the Director of IT, to support client machines at multiple remote locations. It keeps travel to a minimum and the response time quick. It also helps to perform maintenance on the machines after hours and by having this remote ability, makes any and all work performed on the machines that much easier.
  • Quick remote access
  • Messaging and screen drawing are a plus
  • Shows the specs of the remote computer
  • Needs ability to easily remove the screen preview of the client for security
  • Two step security login would be nice
  • Would be nice if the messenger would automatically pop up on the client PC screen instead of minimized
  • Less travel
  • Faster software rollouts
  • Quick connection time
In the past I have used ShowMYPC, GoToMyPC, and Teamviewer. ScreenConnect is by far the most robust solution and offers more bang for buck. The plethora of options on ScreenConnect are way more than what the competitors offer. The cost of ScreenConnect is very competitive and definitely easier to manage.
ScreenConnect is well suited for IT support to be able to access all computers. However, if you want to add another limited user, it would be nice to limit them only to a certain group of PC's and disable certain functions such as screen preview so there is more privacy for the clients.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
8
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
10
Annotations
10
Multi-platform remote control
10