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ScreenConnect Works
Updated September 26, 2017

ScreenConnect Works

Rob ROTHENBERG | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ScreenConnect across the whole company's network including all devices that have data for the company. ScreenConnect allows the IT department to access all devices to maintain functionality.
  • Full access for IT
  • Remote access
  • Ease of use
  • infrequent use causes confusion on connectivity
  • Ease of use
  • Remote connections
  • IT does not have to be onsite
All other remote connections required people on both ends. This delayed access and function correction.
ScreenConnect works for us.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

Using ConnectWise Control (formerly ScreenConnect)

2 - It and owner
1 - IT knowledge
  • connect to computers remotely
  • remote correction of problems
  • remote communication between IT and owner
  • remote access
  • remote access to all computers that have the software installed
it works

Evaluating ConnectWise Control (formerly ScreenConnect) and Competitors

Yes - JoinMe
  • Price
  • Product Features
  • Product Usability
Product allows connection with all computers on the network
would do the same

ConnectWise Control (formerly ScreenConnect) Support

My IT person set up the ScreenConnect and we use it as necessary. I presume he has had adequate support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - not necessary

Using ConnectWise Control (formerly ScreenConnect)

Once I figured out how to connect to a remote computer, all was fine and I can now see the remote computer easily. Each computer has to have the software installed and I have to have a unique login/password to access the other computer. Once logged in I can control the remote computer using the shortcuts available to get it to do what I need.