Remote support delivered as-if you were there in person!
Updated September 28, 2017

Remote support delivered as-if you were there in person!

Kevin Staley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We have two IT support specialists who frequently need to remote connect to laptops used by our in-field sales team members or field technicians (approx. 30 users total) in order to troubleshoot reported issues. ScreenConnect has simplified the process of establishing these sessions and improved the experience of them in comparison to our prior solution. Additionally, we have around 10 on-site systems which various employees use during working hours, but who also need to access them when off-site, and ScreenConnect has provided an easy to use means of access.
  • Ease of creating spontaneous support sessions
  • Convenient between-system file transfers
  • Reliable session continuation post-reboots
  • The subscription plans could be a bit more varied or flexible to accommodate differing needs.
  • The initial incentive to switch to ScreenConnect was because it cut our previous solution's cost in half.
  • However, over the 18 or so months we have been using it we have also realized better performance and features too.
ScreenConnect provides all the features we formerly used with LogMeIn, but at a lower cost and improved ease of use and performance.
ScreenConnect is well-suited for remote support or remote system access for any internet connected computer. From a single individual needing to access their office PC from home, or for an IT department needing to provide helpdesk support company-wide, ScreenConnect provides a very robust and user-friendly solution. A possibly less appropriate scenario might be one in which a system only needs to be accessed from within the same LAN and the built-in Windows RDP connectivity is all that is needed.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

Using ConnectWise Control (formerly ScreenConnect)

Over two years of satisfied use. Ease of deployment for either temporary support sessions or more permanent remote access.

ConnectWise Control (formerly ScreenConnect) Support

We use this solution for on-demand remote support and a few persistent workstation connections. The ability to maneuver on the remote system is very smooth, and other abilities such as file transfers and chats are easy to perform. Also, the ability to reconnect after reboot is necessary for us and works well.