ScreenConnect allows us to move support in house
April 24, 2017
ScreenConnect allows us to move support in house
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
I utilized ScreenConnect to support our remote users throughout the country. [It was used for] providing technical support and helping them to troubleshoot issues that come up during their day. Many of our remote users never need to visit the office so this program provides a cost-effective way to keep them operating.
- Connection to users is excellent. Receiving notifications when users need support allows for quick turnaround.
- Chat and File downloads are quick and allow for support to easily support users.
- Users report simple usage of app when they need support.
- Implementation with popular communication programs such as Skype for Business or Slack. It would be great for a user to start a session right from a chat.
- Customized directions for users on companies home page.
- ScreenConnect has saved us money on our third party support. We can now utilize them for issues beyond our capabilities. An example would be server issues.
- We don't have to pay for express shipping of devices back to the office for emergency service. One round trip shipping computers FedEx/UPS would easily cost more than the price of the service.
- Ease of use provides quick turn around allowing users throughout the country to quickly return to work.
It was really a cost search. We were looking for a program that provides the capability of ScreenConnect at a reasonable cost.
ConnectWise ScreenConnect Feature Ratings
Using ScreenConnect
2 - Sales Support, Operations
1 - Technology background, knowledge of operations
- Software updates
- Minor support issues
- Assisting team with projects, etc utilizing screen sharing.