Images don't render in alternate view link with a dedicated IP
Updated November 11, 2020
Images don't render in alternate view link with a dedicated IP
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sendinblue
We signed up to Sendinblue to use them for transactional and marketing emails. This is used across the organisation.
- Has a documented API
- Has webhooks for events
- Support is slow - they can take hours to days to respond
- We purchased a plan and a paid dedicated IP (so that we can send more than 40 emails an hour). Configured a subdomain as required by them. After all this, we find out that the links to view the email (in a browser) which are generated by their system do not work. Support made the page work by installing a Let's Encrypt certificate but for the images (which they render on img subdomain for an unknown reason), they expect us to pay and extra 108€/year. Given this is a basic feature, there should be no hidden costs. I find this unacceptable. - Update 11 Nov 2020 - issue resolved to our satisfaction
- Transaction email API - 524 Origin Time-out sometimes, retries don't help
- Wasted numerous hours on making alternate page work when this should have worked from the start.
- Improved email tracking
- Mailchimp, Mailchimp Transactional Email (mandrill), Twilio SendGrid Email API, Twilio SendGrid Marketing Campaigns, Mailgun and Mailjet
Sendinblue was a unified solution and that is why we chose them, and their plans are reasonably priced. They have an okay documented API.
Do you think Brevo delivers good value for the price?
Yes
Are you happy with Brevo's feature set?
Yes
Did Brevo live up to sales and marketing promises?
No
Did implementation of Brevo go as expected?
No
Would you buy Brevo again?
No