Great for customization and integration of multiple software tools
April 03, 2019
Great for customization and integration of multiple software tools
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
ServiceNow is our central hub for ITSM, project and product management, and our CMDB. It is primarily used by our MSP branch but internal IT also uses it for ticketing, as well as HR and our app dev team. We use it for ticketing, project management, and integrate with our customers' ServiceNow systems.
- Uptime is amazing. We have never had a ServiceNow outage that I'm aware of.
- Incredibly customizable. We regularly adjust ServiceNow to suit our specific needs.
- Great integration with other software. The RESTful API is outstanding and the ability to create intermediate tables for data transformation makes it very reliable and customizable.
- Outdated interface. If you missed the 90s and the early 2000s, get ServiceNow now!
- I wish there was a warning when you're about to customize a core element of the product. That kind of customization can cause problems with upgrades in the future.
- Developing in a domain-separated ServiceNow environment can be a bit of a nightmare.
- We have invested heavily in ServiceNow in terms of development. It's paid dividends in the form of customers who often choose us partly because we integrate with their ServiceNow instance.
- The customization available in ServiceNow has helped us manage our ticketload in a timely manner.
- As we add modules to ServiceNow, it continues to be a force multiplier for our operations team.
- Asana and ScienceLogic
ServiceNow is significantly more than just a tool for ITSM or project management. ServiceNow is the center of our software suite. I prefer how Asana handles tasks, and especially its visual interface, but it isn't anywhere near as powerful as ServiceNow, nor can you customize it. Some other ticketing systems can't be customized as easily as ServiceNow.