Overall Satisfaction with ServiceNow
ServiceNow is being used across the whole organisation. The infrastructure management [team] runs the full CMDB service hierarchy on ServiceNow and it is used to support the full ITIL environment in terms of change, incidents, requests, knowledge and asset management. End users make use of features such as the Service Catalog and are able to track their requests
- The interface in terms of Incident and Request Management between Supplier, Business and Customer is simple and efficient.
- Many changes to inventories can be made in real time.
- The plug in modules are good but a high level of customisation is also possible.
- When I click on an item on the left hand pane, it would be nice if ServiceNow could show a summary at the top of where I currently am in ServiceNow, similar to Windows Explorer. An example of this is: If I click on "User Administration - Users" All it shows is Groups at the top left of the right hand pane. What I'm asking for is that is shows the full path of where I currently am. This would also apply to SvcNow links that are sent to me.
- My first point also also applies to ServiceNow links that are sent to me.
- If I look at software models and then return to a specific request, the moment I approve it the screen jumps to the models before I've had a chance to populate a task.
- Positive results in terms of Supplier Management
- Positive results in terms of Configuration Management
- Positive results in terms of our Windows 10 migration programme