Great Products and Customer Support
Updated July 27, 2021
Great Products and Customer Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SharpSpring
Our entire agency is currently using SharpSpring to not only manage and coordinate our own sales and marketing efforts but to help our clients market and sell as well. In addition to giving us automated email marketing capabilities, SharpSpring has helped us to consolidate the tracking of all our marketing activities in one platform where we can easily manage and coordinate everything from Google and Facebook Ads to Social Media. This has saved us time and resources and has allowed us to spend more time engaging with potential customers who are ready to move forward and less time chasing those who do not.
Pros
- Customer support and training resources.
- Great pricing and value.
- Wide variety of features and integrations.
- Frequent updates and improvements.
- Many options for growth and expansion.
Cons
- The onboarding process takes time.
- Software is comprehensive so you must commit to learning how it works.
- More efficiency for staff.
- Additional revenue streams.
- More time to focus on higher level activities.
- Cost savings by eliminating the need for other products.
We chose SharpSpring over HubSpot and Mailchimp mainly due to the wide range of features SharpSpring offered at a very competitive price. HubSpot was similar but almost twice as expensive and Mailchimp's features were not as comprehensive. We also felt that SharpSpring was more focused on us growing our agency by using the software as a tool for our clients.
Constant Contact Lead Gen & CRM Feature Ratings
Using SharpSpring
4 - Currently, the individuals who are using the system come from marketing, sales and social media. While in the future, we plan to bring other team members into the fold, we are currently focused on adding more clients to the mix before we involve more people. This will wllow us to tighten up our training and onboarding processes first.
4 - Currently, the individuals who are using the system come from marketing, sales and social media. While in the future, we plan to bring other team members into the fold, we are currently focused on adding more clients to the mix before we involve more people. This will allow us to tighten up our training and onboarding processes first.
- Email Automation
- Social and Ad Tracking
- Lead Scoring
- Social Media Management
- Project / Task Management
- CRM
- Social Media Posting
- Advanced Integrations
- Client Lead Management
Evaluating SharpSpring and Competitors
Yes - SharpSpring has allowed us to replace three other software platforms that we are paying for. Teamwork, which we used for project management, Unbounce, which we used for creating and tracking landing pages, and buffer, which we used for social media posting and scheduling for a number of clients. Not only did this save us hundreds of dollars each month, but we now have everything in one system so we are more efficient.
- Price
- Product Features
- Product Usability
- Product Reputation
- Analyst Reports
- Third-party Reviews
Product features and price come in as tied for first in this regard. We loved all the features and scalability that SharpSpring offered and knew that it would solve a myriad of problems for us. In addition, many of the features would replace other software we were using and would save us money. In addition to the price being very affordable, SharpSpring is set up to help us generate additional revenue through our clients using the software that has added to our bottom line and has more than covered our own cost for the software.
At this time, we are happy with the process we used and would not change anything — other than probably pulling the trigger sooner! We looked at SharpSpring for many months and while it wasn't as good a fit for us previously, I wish we had taken the plunge sooner as it has proven to be a valuable asset.
SharpSpring Implementation
- Implemented in-house
Yes - Since we implemented this software both for ourselves and for a client simultaneously, we took things slow to ensure that we got it right. Phase one was familiarizing ourselves with the platform, phase two involved learning how to use all of the features and phase three was figuring out how to maximize our results using the features.
Change management was minimal - We did not encounter any issues with this. Our organization was already set up in a way that we did not have to make any major changes to keep things moving forward in an efficient and effective manner. This was one of the benefits of using the system and we were very happy that minimal changes were needed to move forward.
- Lots of training needed
- Onboarding process was considerable
SharpSpring Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We have not needed to use premium support yet but we most likely will reach out to them for it once we get more involved with complex integrations. The normal support has been really good so far and most of our issues have not been technical in nature so far, so we have not taken advantage of technical support at a higher level.
Throughout our onboarding process, customer support was exceptional in guiding us towards the completion of the process. While learning all the elements the software offered took time, the support they offered helped us get through it and they made sure we understood things each step of the way. The support staff took the time to make sure we were on the right track each step of the way before moving on.
Using SharpSpring
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Task Manager
- Client Import
- Email Designs
- Onboarding Time
- Task Manager (since fixed)
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