Good Fit for very simple product offering and pricing ONLY
Anonymous | TrustRadius Reviewer
February 13, 2019

Good Fit for very simple product offering and pricing ONLY

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Shopify Plus

We decided to move from AmeriCommerce to Shopify Plus in hopes of receiving more customization options, easy multi-store and wholesale store set up.

After roughly 4 months worth of set up and investment, myself along with our Web Team urged management to allow us to continue using AmeriCommerce. Shopify did not meet our expectations.
  • The site is set up for simple product offerings.
  • Dropship abilities.
  • Theme offerings.
  • Wholesale store set up is a nightmare. It only allows for wholesale pricing at a consistent and specific discount. No customization in pricing which did not work for us.
  • Expensive - the cost involved was insane.
  • Sales reps will promise you whatever they need to, regardless of true feasibility.
  • Our Launch Rep was just terrible to work with. He couldn't answer any of our questions without having to reach out to other team members.
  • Even slightly complex product offerings will require you pay additional fees to 3rd parties for custom builds.
  • The setup was a waste of money. We never went live and just spent months paying extra money for add-ons and custom builds to make it work for us which in the end, never did.
  • Shopify needs to represent its platform properly. Sale Reps repeatedly lied about its abilities.
  • The only positive that came from this situation is we now know to ask more pointed questions and have Sale Reps provide written responses when answering inquiries about our use with their platforms.
It doesn't. Shopify has some great features and add-ons. I particularly like the ability for customers to check out quickly with a text authenticator, the theme options, ability to customize the look and feel, and video integration but this is all surface matter. At its core, Shopify will only work well and be cost effective if you offer low inventory and very simple variants.
Shopify Plus will work well for companies with simple product offerings and/or consistent and specifically discounted wholesale needs. We do not recommend this for larger companies or semi-complex pricing/products. I feel the Sales Reps flat out lied about the program's abilities and our Launch Rep was not knowledgable.

Shopify Plus Feature Ratings

Product catalog & listings
9
Product management
2
Bulk product upload
5
Branding
Not Rated
Mobile storefront
8
Product variations
1
Website integration
1
Visual customization
8
CMS
5
Abandoned cart recovery
5
Checkout user experience
9
eCommerce security
Not Rated
Promotions & discounts
5
Personalized recommendations
Not Rated
SEO
8
Order processing
1
Inventory management
Not Rated
Shipping
4
Custom functionality
1