For the non-technical user, ShoreTel phones are a no brainer
Updated April 03, 2017

For the non-technical user, ShoreTel phones are a no brainer

Jay Brackman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Software Version


Overall Satisfaction with ShoreTel

ShoreTel is being used across our organization. It allows for seamless interaction between our two offices and increases productivity here at our main office by giving us communication options. From 4 digit dialing, to the internal chat function on Communicator, to being able to check my voicemails from Outlook, the ShoreTel platform is second to none. We are pleased to be using it daily, and we are proud to be a ShoreTel reseller, too.
  • Mobility App - easy to use, great features
  • Conferencing - setting a conference up is a breeze and the Outlook plugin makes it even easier
  • Communicator - allows you to see all things telephony in one place
  • Conferencing- Once I set a meeting for a certain time period, I cannot go and change it mid-stream. In other words, if I know we're going to run over the 45 minute allotted time, I cannot go change it to 1 hour in Outlook. I will still get cut off by the system.
  • ShoreTel app for Android- every time I open it, it closes (and I get a message about this), and I have to open it again. I've reinstalled it several times, and it continues to do this.
  • It's increased productivity across the board. I can only imagine that is saving us money in resources and collaboration.
Polycom phones work fine, but they are a bit hard to learn how to use. There are a lot of "open" buttons that seem rather nebulous. ShoreTel's GUI interface really makes learning how to use the platform easy, even for a child to use. Plus ShoreTel designs and builds all of its hardware, and Polycom just makes phones and uses other technologies on the back end to run the system.
Very accessible. Very available. Very reliable
It is great for all situations. Whether you have one office in the US or many offices around the country or the globe, ShoreTel has a platform that can adapt and grow with you. The Hybrid Sites feature is great, too. You can have some sites with an on premise system and other smaller ones with just cloud systems, and they can still work together, as if they were one system (it is one system, basically).

MiCloud Connect Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Not Rated
Audio conferencing
Mobile app for iOS
Mobile app for Android

Using ShoreTel