We have been able to track how many calls are coming into the offices, and being able to schedule around that - not have people sitting around "waiting" to answer the phone... this has saved us $10,000 in the first 6 months
The communication between offices is priceless! We are more effective.
This is an up and coming company, which is very forward thinking, and will be a wonderful partner for us going forward. We have used them for almost 2 years now and we have seen our company grow, and they have been flexible with us and our changes. ShoreTel is definitely on the right path to being an excellent business partner.
29 - Every single employee in our office uses the software. The best part is when we picked up an acquisition in another area code/city. We were able to communicate quickly & efficiently with the communicator and also with the direct extensions. This was a life saver!
They are so easy to contact - just push one button on the phone and get directly to the CSR's. I am demanding of service, especially when it comes to phones/communications and this knocked it out of the park!
We were able to get Scribe (voicemail to email service) for free for a few months to try it out - I would definitely give this a shot! It is a great service. Also, try to get some implementation fees waived. Do not sign more than a one year contract.