Overall Satisfaction with ShoreTel Sky
- Our communication issues are solved with this software!
- Multi-company and many phone numbers in one place.
- Ability and viability to see who's on the phone/instant message, and the voice mail being emailed to us is a huge help for when we are out of the office and traveling.
- This system has helped us take our businesses to the next level.
- There is just confusion when we add/delete products and what the "implementation" costs are
- It would be nice if it was a one time thing and no more "hidden" surprise costs
- We have been able to track how many calls are coming into the offices, and being able to schedule around that - not have people sitting around "waiting" to answer the phone... this has saved us $10,000 in the first 6 months
- The communication between offices is priceless! We are more effective.
TDS Telecomm - ShoreTel Sky seemed more reliable and cheaper; definitely fit our budget well.
Using ShoreTel Sky
29 - Every single employee in our office uses the software. The best part is when we picked up an acquisition in another area code/city. We were able to communicate quickly & efficiently with the communicator and also with the direct extensions. This was a life saver!
3 - President, CFO, IT
- We have multiple companies within one building. We can now transfer calls between companies and actually call each other on each floor/office without dialing and getting charged for an outside call.
- It also handles the multiple companies in the call center. Our personnel can answer each of the 7 companies' calls, and answer them appropriately.
Evaluating ShoreTel Sky and Competitors
We were using AT&T, with no interaction software.
ShoreTel Sky Implementation
- Implemented in-house
ShoreTel Sky Training
- Online training
- Self-taught
I would not recommend trying to learn everything on your own. The basics need to be handled with quick training... then, once you get the basics, learn the rest on your own!
ShoreTel Sky Support
No - It is not necessary and not in our budget.
Using ShoreTel Sky
ShoreTel Sky Reliability
Integrating ShoreTel Sky
- Not at this time.
Relationship with ShoreTel
We were able to get Scribe (voicemail to email service) for free for a few months to try it out - I would definitely give this a shot! It is a great service. Also, try to get some implementation fees waived. Do not sign more than a one year contract.