Item: Skilljar’s Customer Education LMS Platform
Rating: 9
Author: Kathleen Murray

Use Cases and Deployment Scope

We used Skilljar to help on-board and train customers on our complete product and feature set. We had an in-house, cross-departmental team assigned to developing, vetting, and pushing the content to our learning management system (LMS) as part of our comprehensive on-boarding and training program. We designed a set of series (or learning paths), courses, and lessons that followed a logical flow and ensured new content was only introduced when users were ready to progress. This enabled us to free up our training staff for deep-dive training sessions and made the majority of our training materials available on-demand.

Pros and Cons

The user interface is extremely intuitive and user-friendly. Users felt empowered to navigate through the system with very little oversight.
The Skilljar customer support team is incredibly helpful every step of the way, always willing to jump on a call to work through any issues or suggest workflows to meet specific use cases.

The hierarchies of content can be confusing. There are domains, catalogs, series, courses, and lessons. It feels like there should be an easier way to group content.
There wasn’t a feature that allowed us to communicate directly with our customers via email or in-app notifications - outside of the automated notifications. We would have liked to be able to send ad hoc messages as well.

Return on Investment

We haven’t needed to hire additional training staff since the platform manages the training for us.
We’ve improved customer loyalty and retention by providing a comprehensive onboarding and training solution that is easy to follow.

Alternatives Considered

Lessonly and Guru

Skilljar is a great all-in-one platform, with content organized into hierarchies, intelligent training progression, smart content development, and brilliant analytics and reporting capabilities. Lessonly is aimed more toward internal on-boarding and training, whereas Skilljar focuses on external training. Guru has impeccable features and integrations, but the user interface is a bit clunky and less user friendly than Skilljar.

Support Rating

Skilljar’s customer support team is completely invested in the success of their customers. We felt very supported from the first day of on-boarding onward. Our regular check-in calls were very helpful for us--they allowed us to bring any issues to the surface and they worked through them with us on the spot. They often suggested new workflows based on specific use cases as well as improvements to existing workflows.

Key Insights

Do you think Skilljar’s Customer Education LMS Platform delivers good value for the price?

Yes

Are you happy with Skilljar’s Customer Education LMS Platform's feature set?

Yes

Did Skilljar’s Customer Education LMS Platform live up to sales and marketing promises?

Yes

Did implementation of Skilljar’s Customer Education LMS Platform go as expected?

Would you buy Skilljar’s Customer Education LMS Platform again?

Yes

Other Software Used

Atlassian Confluence, Lessonly, Jira Software, Zendesk, Zendesk Guide, Zendesk Explore, Expensify, Gusto, Greenhouse, Slack, Smartsheet, Google Analytics, Snagit, Zoom

Likelihood to Recommend

I think Skilljar is perfectly suited for small and large businesses that need to manage internal training resources while simultaneously increasing training content for end users. Simply put, Skilljar allows companies to do more with less. Customers get access to comprehensive training content in the form of series, courses, and lessons that automatically progress, freeing up staff members to focus on strategic initiatives that grow the business.

Automating the on-boarding and training process

Overall Satisfaction with Skilljar