There must be better options.
January 14, 2020

There must be better options.

M. Elizabeth Sutton | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skilljar

Skilljar is used to provide resources online to teachers who take our courses. This platform enables links to websites, PDF files, PowerPoint files, etc. Teachers are then able to access these resources using a password they receive at the workshop they attend. It is largely used to meet the needs of customers, however, we also use it internally to communicate with new employees in the onboarding process.

Pros

  • The design is simple. If you're looking for a complex or beautiful platform, this isn't it. However, Skilljar makes things very easy to follow and build within.
  • Navigating Skilljar is very logical. it is easy to set up a new course and navigate within that course.

Cons

  • When a file is uploaded into Skilljar, the user then downloads it and there is a lot of added characters to the file name. This is annoying and, to avoid it, I have to first upload files to Imavex and then link the files through that platform. It feels like an unnecessary step.
  • The coding for Skilljar doesn't "stick". Meaning: I build tables, save, and then they look different on the Internet. This happens a lot and makes it difficult to build pages in a time crunch.
  • It keeps clients engaged with the company.
  • It enables clients to be able to access resources.
They do answer questions, but it takes several days, or even weeks, to receive an answer. This is NOT helpful when one is in the middle of building within Skilljar and a problem is discovered. Also, I've had problems where their answer is "Sorry, but we can't fix that." Which is concerning and annoying.

Do you think Skilljar Customer Education LMS delivers good value for the price?

No

Are you happy with Skilljar Customer Education LMS's feature set?

No

Did Skilljar Customer Education LMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skilljar Customer Education LMS go as expected?

No

Would you buy Skilljar Customer Education LMS again?

No

I think there are better platforms than Skilljar. It seems like they are constantly updating and that their servers can't keep up with clients. It works well for really simple websites or learning modules, but I don't think it's the best option out there.

Skilljar Customer Education LMS Feature Ratings

Learning Management
5.3
Course authoring
5
Course catalog or library
5
Player/Portal
3
Mobile friendly
Not Rated
Progress tracking & certifications
8
Assignments
6
Compliance management
5
Learning administration
5
Learning reporting & analytics
6
Social learning
5
Customer Training Tools ()
Not Rated

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