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Skilljar Review - Customer Education Leader on a SaaS Marketing Team
November 24, 2021

Skilljar Review - Customer Education Leader on a SaaS Marketing Team

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skilljar

We use Skilljar as our LMS to power our Academy. Our Academy provides product-specific education and use case education, including new hire onboarding, internal comms, and product enablement. Our Academy aims to solve problems across the entire customer journey, with a heavier emphasis on easing onboarding friction.
  • The folks at Skilljar are all pretty great, our values closely align.
  • The annual conference is spectacular and probably (definitely?) the best Customer Education conference available.
  • It would be great to drag and drop lessons from one course to the next. There's some work to be done with content authoring.
  • Our education is free, and often customers will ask if we can provide SCORM packages for our courses. Skilljar doesn't provide this functionality. :(
They've got some work to do in the content authoring space, along with providing SCORM packages. Otherwise, the platform does a good job providing us with analytics which we greatly appreciate!
I'm not sure what's meant by "the overall support" here. The support they provide us? Or is this more about how our company values Skilljar internally, ie. the support we have for the LMS across teams and leadership?
  • We've seen teams reach our activation metrics faster and ultimately convert to paid customers as a result of Academy education.

Do you think Skilljar’s Customer Education LMS Platform delivers good value for the price?

Not sure

Are you happy with Skilljar’s Customer Education LMS Platform's feature set?

Yes

Did Skilljar’s Customer Education LMS Platform live up to sales and marketing promises?

Yes

Did implementation of Skilljar’s Customer Education LMS Platform go as expected?

Yes

Would you buy Skilljar’s Customer Education LMS Platform again?

Yes

Skilljar stood out based on its integrations, native analytics, and sense of partnership.
HubSpot CRM, Salesforce Lightning Platform (formerly Salesforce App Cloud), Slack, Paycom, 15Five
Skilljar makes a lot of sense for companies that need an external education platform to serve their customers. Any industry can benefit from their platform, not just SaaS companies. They provide a decent out-of-the-box platform. Any upgrades to the user interface will need to be completed by your own team.