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User Review: "Skype! It incredibility good software"
https://www.trustradius.com/web-conferencingSkypeUnspecified7.91621101
sohail ahmed profile photo
April 05, 2016

User Review: "Skype! It incredibility good software"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Skype

Skype is being used by our organization to communicate meetings amid our employees and enhance the sales potential of our company. We believe in quality and quick communication so Skype has helped us a lot in achieving our goals. We use it on company level and it always remained as our integral voice and video communication and calling software.
  • Effective communication by Skype
  • Quick response by customer support team
  • No technical issues
  • Better voice and video quality
  • Screen sharing option
  • Premium charges are quite expensive
  • Stagnant layout
  • Missing WhatsApp features
  • Sales enhancement
  • Better client dealing
  • More conversion ratio
  • Zoom
Skype is a cheap and quality product with low bandwidth requirement compared to zoom. Skype also provides more customer features.

Skype Feature Ratings

High quality audio
7
High quality video
7
Low bandwidth requirements
10
Desktop sharing
Not Rated
Whiteboards
Not Rated
Calendar integration
9
Meeting initiation
8
Integrates with social media
9
Record meetings / events
8
Live chat
10
Audience polling
10
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10

Using Skype

Users and Roles

10 - sales

Support Headcount Required

5 - management and VOIP skills

Innovative Uses

  • Live calling
  • Employees management
  • Client innovation

Likelihood to Renew

10
Because, it's cheap, reliable and requires low bandwidth.

Evaluating Skype and Competitors

Products Replaced

Key Differentiators

  • Price
  • Product Reputation
  • Third-party Reviews
The reviews by other customers and third party user websites

Skype Implementation

Implementation

8
No, It was implemented by third party

Implementation Details / Implementation Partner

  • Don't know

Implementation Issues

  • Bug fixing
  • Programming
  • Installation

Skype Support

Support

10
Because it's fast, quick and customer friendly support.

Skype Customer Support Pros and Cons

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Need to explain problems multiple times
Slow Initial Response

Premium Support

Yes - Because It can save time and made things in right direction in less time

Bug Resolution

Using Skype

Usability

10
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.

Usability Pros and Cons

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn

Easy Tasks

  • Screen sharing
  • Group calling
  • Video calling

Difficult Tasks

  • Customer support
  • Bug fixing
  • Premium purchase

Mobile Interface Availability and Impressions

Yes - It's very good and according to requirements of each mobile device