Skype is a life-saver for small business communications needs!
January 12, 2016
Skype is a life-saver for small business communications needs!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Skype
In our small company, we use Skype primarily for instant messaging functionality and team calls. It's cross-platform availability, including mobile, definitely makes using it a no-brainer. It keeps us from having to maintain our own IM infrastructure.
- Maintaining and allowing searching of chat history.
- Group conversations that are persistent and that can be easily extended to those outside of the organization.
- Audio and video calls are rock solid!
- Some areas of the chat interface take up a little too much space.
- Being able to instantly chat with a colleague had helped us be able to respond to customer questions with speed.
- Without having to maintain an infrastructure, our consultants can focus more on customer solutions.
- Prevents the need for any capital investments in infrastructure or other services to meed our needs.
We are a consulting firm that implements and recommends IBM Sametime for our customers. However, we use Skype internally due to not having to maintain an investment in hardware/networking/etc... to provide IM capabilities to our team. IBM Sametime, as an on-premises or cloud-based solution, is wonderful and provides customers with more security and control.