Skype is a life-saver for small business communications needs!
January 12, 2016

Skype is a life-saver for small business communications needs!

Chris Whisonant | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Skype

In our small company, we use Skype primarily for instant messaging functionality and team calls. It's cross-platform availability, including mobile, definitely makes using it a no-brainer. It keeps us from having to maintain our own IM infrastructure.
  • Maintaining and allowing searching of chat history.
  • Group conversations that are persistent and that can be easily extended to those outside of the organization.
  • Audio and video calls are rock solid!
  • Some areas of the chat interface take up a little too much space.
  • Being able to instantly chat with a colleague had helped us be able to respond to customer questions with speed.
  • Without having to maintain an infrastructure, our consultants can focus more on customer solutions.
  • Prevents the need for any capital investments in infrastructure or other services to meed our needs.
We are a consulting firm that implements and recommends IBM Sametime for our customers. However, we use Skype internally due to not having to maintain an investment in hardware/networking/etc... to provide IM capabilities to our team. IBM Sametime, as an on-premises or cloud-based solution, is wonderful and provides customers with more security and control.
For the small business, Skype offers great freedom with being able to communicate with your team and others and it is always accessible. Generally, we don't have to worry about using Skype due to how solid it is at providing the communication needs that we require.

Skype Feature Ratings

High quality audio
10
High quality video
9
Low bandwidth requirements
8
Desktop sharing
9
Whiteboards
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
User authentication
8
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated