Runaway from Skype
March 17, 2020

Runaway from Skype

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype

We use Skype for communication with the client on voice and text chat. With Skype, because the communication is in real-time it saves a lot of effort with back and forth emailing or contacting over the phone (i.e if the client has Skype ID).
  • Video calls work great.
  • Screen share is great.
  • There are bugs with text chat history. It will not show the time correctly. The way it is supposed to show is that the latest chat is at the bottom, however, more than often the latest text chat doesn't show at the bottom but somewhere in between older chat messages.
  • It doesn't have the capability to allow call recordings if you are using Skype to call the phone number. It won't allow third parties to integrate for call recording too even if you are a business user and have Skype manager account
  • Their security is obnoxious with the Support Team not knowing what's wrong. I had one of my reps account blocked within 2 mins of renewing the account. I asked the support for help they released my account but again their system blocks it. When asked for the reason they say that the system doesn't show the reason for security purposes which is complete nonsense. Customer service is pathetic.
  • Skype is no doubt cheap and will save you a lot of money if you aren't making 100s of calls. If you do they will block you if you are on one of their unlimited plans. Be careful.
  • Because it accepts PayPal it has made it easier for me to purchase minutes and make calls. Most of the VOIP businesses are running away from PayPal as one of the payment options.
Their support people are polite, however, most of the ones I have spoken with are more interested in telling me what "won't happen" instead of what can happen (alternative). Skype's system is totally flawed. Their agents cannot tell you anything because the system gives them limited information.

Do you think Skype delivers good value for the price?

Yes

Are you happy with Skype's feature set?

No

Did Skype live up to sales and marketing promises?

No

Did implementation of Skype go as expected?

Yes

Would you buy Skype again?

Yes

I live in a country where we are not allowed to use a credit card for online transactions. PayPal is my only option and that is why I am forced to use Skype. So if you are staying in a stone-age country like mine, use Skype. Also, they are pretty affordable. If you are someone looking for quality then skip Skype. They do not have call recording options and their support is the worst of all.

Skype Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
4
Mobile support
9
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated