Item: Skype
Rating: 6
Author: Verified User

Overall Satisfaction with Skype

Use Cases and Deployment Scope

Skype is used for team members to keep in touch and direct message one another. Groups can be made to include multiple people/departments. It is widely used throughout the whole organization. Video conferencing is also available. At the beginning of the coronavirus pandemic, Skype was used to facilitate meetings that had been in person.

Pros and Cons

Pros

Instant messaging
User friendliness
Video conferencing
Group threads

Cons

Slow, big files
Recording video to send later
Identification of who is speaking

Return on Investment

Increased communication within teams
Increased communication between teams
More effective productivity

Alternatives Considered

Microsoft Teams and Zoom

Skype is more user-friendly than these other products. Skype has a simple, easy-to-understand user interface that even newcomers to audio/video conferencing can understand intuitively. While Skype and Zoom offer similar features, they are loaded down with extras: more buttons to click, more hoops to jump through. With Skype, it is fairly simple as point and shoot. Other platforms unnecessarily complicate this process.

Key Insights

Do you think Skype delivers good value for the price?

Yes

Are you happy with Skype's feature set?

Yes

Did Skype live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype go as expected?

Yes

Would you buy Skype again?

Yes

Other Software Used

Ubuntu Linux, Adobe Acrobat Reader DC, Adobe PhotoShop, LibreOffice

Likelihood to Recommend

I prefer using Skype to the other video conferencing systems available (Teams, Zoom, etc.). Skype handles text, audio, video and can send and receive files through Skype. Staying connected to others in an organization, at least for quick calls/texts/etc, has been made easier with Skype. I would caution against having too many people in a thread. More than 10+ in a text/video/audio thread and people begin to talk over each other, and there is too much information coming at once to be useful.

Skype Feature Ratings

Comments

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More entrusted and enshrined than other platforms like Zoom or Teams