Skype for Business from a SysAdmin perspective
July 19, 2016

Skype for Business from a SysAdmin perspective

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business

In our organization, we use Skype for Business as a tool to let employees communicate among departments. It provides easy ways to create meetings, share presentations and many other functionalities besides the widely known audio and/or video conferences. Internal communications rely on switched networking that let the company save money when communicating with different branch offices and the headquarter office.

Pros

  • Sharing of content. It is easy to share your desktop screen with a group of people attending a meeting.
  • Meetings. It is very easy to create a meeting and it perfectly integrates with Outlook. You can create a meeting in advance as you always do with Outlook and you can add a link to the meeting so everyone can join without the need to have an administrator to handle invitations.
  • Great audio and video quality.
  • Request assistance. It is very simple to request assistance to another person just by sharing your screen and providing access to the computer.
  • Easy to manage different conversations in a single window with different tabs.

Cons

  • One of the issues that I have found is that it is very difficult to copy and paste text into the conversation window, because if the text is big it will show an error.
  • If you copy and paste text with a format such as HTML, sometimes it will keep the format in your next(s) messages.
  • This solution has impacted positively in the internal communication. The company has been expanding it to different branch offices and the communication is smooth.
  • Skype for Business provides a great solution and it helps to save money on phone bills.
  • You may need a Microsoft approved headset in order to be able to place and receive calls.
Skype for Business provides a very good solution for internal communication in our company. I think it is a good asset that helps the company achieve our goals in terms of communication, meetings and technical support. This product is different because it is mainly based on a computer program that relies mainly on software. Other solutions would require a phone set, headset and a camera. Skype for Business only requires a headset and a camera.
Pros are by far more than cons and having a tool like this to share your screen, present the desktop, text or place a call is always helpful. We use this tool on a daily basis when talking to people from different departments and it is easier than being on the phone. As a sysadmin, it helps you to provide technical support to any user in the company and to resolve issues faster.

Skype for Business, now part of Microsoft Teams Feature Ratings

9.7
High quality audio
10
High quality video
10
Low bandwidth requirements
9
9.0
Desktop sharing
10
Whiteboards
8
9.3
Calendar integration
10
Meeting initiation
10
Integrates with social media
8
10.0
Live chat
10
10.0
User authentication
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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