Skype for Business from a SysAdmin perspective
July 19, 2016

Skype for Business from a SysAdmin perspective

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business

In our organization, we use Skype for Business as a tool to let employees communicate among departments. It provides easy ways to create meetings, share presentations and many other functionalities besides the widely known audio and/or video conferences. Internal communications rely on switched networking that let the company save money when communicating with different branch offices and the headquarter office.

Pros

  • Sharing of content. It is easy to share your desktop screen with a group of people attending a meeting.
  • Meetings. It is very easy to create a meeting and it perfectly integrates with Outlook. You can create a meeting in advance as you always do with Outlook and you can add a link to the meeting so everyone can join without the need to have an administrator to handle invitations.
  • Great audio and video quality.
  • Request assistance. It is very simple to request assistance to another person just by sharing your screen and providing access to the computer.
  • Easy to manage different conversations in a single window with different tabs.

Cons

  • One of the issues that I have found is that it is very difficult to copy and paste text into the conversation window, because if the text is big it will show an error.
  • If you copy and paste text with a format such as HTML, sometimes it will keep the format in your next(s) messages.
  • This solution has impacted positively in the internal communication. The company has been expanding it to different branch offices and the communication is smooth.
  • Skype for Business provides a great solution and it helps to save money on phone bills.
  • You may need a Microsoft approved headset in order to be able to place and receive calls.
Skype for Business provides a very good solution for internal communication in our company. I think it is a good asset that helps the company achieve our goals in terms of communication, meetings and technical support. This product is different because it is mainly based on a computer program that relies mainly on software. Other solutions would require a phone set, headset and a camera. Skype for Business only requires a headset and a camera.
Pros are by far more than cons and having a tool like this to share your screen, present the desktop, text or place a call is always helpful. We use this tool on a daily basis when talking to people from different departments and it is easier than being on the phone. As a sysadmin, it helps you to provide technical support to any user in the company and to resolve issues faster.

Skype for Business / Lync (discontinued) Feature Ratings

9.7
High quality audio
10
High quality video
10
Low bandwidth requirements
9
9.0
Desktop sharing
10
Whiteboards
8
9.3
Calendar integration
10
Meeting initiation
10
Integrates with social media
8
10.0
Live chat
10
10.0
User authentication
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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