A very good IM solution for business
yixiang Shan | TrustRadius Reviewer
Updated October 16, 2019

A very good IM solution for business

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Skype for Business

Skype for business was introduced in Fedex around 2 years ago, to replace the old Lync version, as the corporate standard communication and collaboration tool. We majorly use Skype for business to have live chat/IP call/Video call with different colleagues around the world. Sometimes we also use it to organize ad-hoc conferences with small scoped group of colleagues.
  • As it is part of the Microsoft product family, it integrates with Outlook and Office on the Windows platform quite well. For example, it detects when you're idle and sets your status as away automatically, and you can launch the chat directly from your Outlook email address, which is quite handy.
  • The look and feel of Skype for Business is better than the previous version, Lync.
  • The screen sharing feature is well done. We can quickly launch the presentation mode or directly have the control of the remote end, which makes daily work cooperation very efficient, even across the continent.
  • It is not an easy job when we try to connect with outside customers or partners who are not familiar with it, even if they install the same Skype for Business. It requires a lot of time to figure out the tricky set up before the meeting can really start.
  • Skype for Business is separated from the the normal Skype. Maybe they can be somehow be integrated a little bit, otherwise sometimes we have to have both installed and switch between two Skypes.
  • Webinar features are missing in this product.
  • In general Skype for Business integrates all communication needs together for daily work, so we can better share information instantly and efficiently, which improves productivity for sure.
We use both Skype for Business and Cisco Jabber in Fedex, as Cisco Jabber integrates with our real physical Cisco phone well. They are more like complements with each other.
It is well suited for those in a Microsoft Windows based working environment, with strong and centralized IT Admin team to support it. If you need send big files often (>300M), then Skype for Business is not for you, considering the peer-to-peer approach has been replaced by the client-server-client mode, so file size has limits and also the performance is not so good.

Skype for Business Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
5
Desktop sharing
10
Calendar integration
6
Meeting initiation
5
Record meetings / events
5
User authentication
8
Participant roles & permissions
8