The go-to Microsoft chat tool
September 14, 2019

The go-to Microsoft chat tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

It's currently the core communication tool used by our users at the office for internal, and sometimes external conversations and occasional collaboration. As we have multiple sites and workers based out of the office, the tools that Skype has provided us have been invaluable in allowing us to keep the teams working well together.

Pros

  • Ease of use, simple for users to get started on.
  • Integrates with Microsoft products, with web extensions now made so easy to access it anywhere, and anytime.
  • Screen-sharing can instantly allow a user to better explain an issue to a colleague not based in the office.

Cons

  • Currently being killed by MS teams.
  • Sometimes audio and video quality is better on the non-business Skype platform, which is non-nonsensical but true.
  • Recording can be buggy on it.
  • Better collaboration for teams.
  • Reduction in email traffic.
  • A better understanding of people's presence with the software showing everyone's status.
It's a great tool but as they bundle it in with Office 365, and that makes it hard not to want to use it. Our experience is that its used by so many other companies that it would be daft not to have an account and the client installed, to encourage collaboration. It does mean that competition is hard to get a look in.
Had a few odd issues and Microsoft was excellent and efficient in resolving them.

Do you think Skype for Business, now part of Microsoft Teams delivers good value for the price?

Yes

Are you happy with Skype for Business, now part of Microsoft Teams's feature set?

Yes

Did Skype for Business, now part of Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Skype for Business, now part of Microsoft Teams go as expected?

Yes

Would you buy Skype for Business, now part of Microsoft Teams again?

Yes

If you're a Microsoft house with all their products, then this is a great addition. Also, this comes with Office 365 as standard so it makes sense to use the tools you're paying for. There have been a number of outages recently which has kept us away from integration with telephony at this stage, as we don't want to lose those as well as internal chat.

Skype for Business, now part of Microsoft Teams Feature Ratings

6.0
High quality audio
8
High quality video
7
Low bandwidth requirements
4
Mobile support
5
6.5
Desktop sharing
6
Whiteboards
7
5.7
Calendar integration
7
Meeting initiation
6
Record meetings / events
4
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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