Skype for Business will Help you hit a home run!
September 13, 2019

Skype for Business will Help you hit a home run!

Justin Wiebe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

We are currently using Skype for Business on our CRM team and with certain vendors. We have used it for the past year to really leverage how we work remotely and with our on-campus team. It is a great tool that allows for a lot of collaboration that we would not otherwise be able to do.

Pros

  • Manages large numbers of users.
  • The ability to share screens and collaborate across multiple desktops.
  • The cost is something that is very affordable.

Cons

  • It's harder to use with some Apple users.
  • It's not as robust when you only have two users.
  • You can't always use the presentation mode as easily as you should.
  • Positive buy-in from execs.
  • Great ROI, as it relates to remote workers.
  • It can be a little stressful for non-tech-savvy users.
It's very well suited to compete against the "big players" in the video conferencing world. Even as it relates to "normal" Skype, it does a lot more, and a lot better. It might cost a bit more, but it seems to really work well when we get it going with a larger group for bigger presentations.
The support we have gotten has been great. We've had a few calls for helping Apple users, as they tend not to be as tech-savvy, and the support operators have been top-notch. We have had no other issues as it relates to their support team and working with our staff and faculty.

Do you think Skype for Business / Lync (discontinued) delivers good value for the price?

Yes

Are you happy with Skype for Business / Lync (discontinued)'s feature set?

Yes

Did Skype for Business / Lync (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Skype for Business / Lync (discontinued) go as expected?

Yes

Would you buy Skype for Business / Lync (discontinued) again?

Yes

From a cost perspective, which we have to account for, it is very good, and I would recommend this to other schools of our size. It would not be as well suited for those only collaborating with a couple of staff/faculty members, as it is a bit over the top for that size. It is very well suited for meetings of 5+ users.

Skype for Business / Lync (discontinued) Feature Ratings

7.3
High quality audio
8
High quality video
8
Low bandwidth requirements
6
Mobile support
Not Rated
9.0
Desktop sharing
9
Whiteboards
9
6.4
Calendar integration
7
Meeting initiation
7
Integrates with social media
4
Record meetings / events
7
Slideshows
7
8.0
Live chat
8
Audience polling
8
Q&A
8
8.0
User authentication
8
Participant roles & permissions
8
Confidential attendee list
8
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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