Avoid Skype if you Can!!!
Savannah Ehrlich | TrustRadius Reviewer
September 27, 2019

Avoid Skype if you Can!!!

Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Skype for Business (formerly Lync)

We no longer use Skype for Business as we have switched to Zoom. In a past job, Skype/Lync was very beneficial and we did not have as many problems. However, with my current company, and Office 365 setup, I was in a constant battle with Skype. Half of the time, audio would fail. The other half, video would fail. Sometimes the phone integration would fail. It was always a battle.
  • Ability to chat (now taken over by Teams)
  • Connectivity/Quality Issues
  • Not User Friendly
  • Device connection is difficult (external mics, cameras, etc)
  • It was costing me a lot of time, and we ended our subscription to Skype and moved to Zoom
  • Zoom
Zoom just WORKS. Screenshares and videos are much easier and connects without a problem to external devices. It was always a "hold your tongue a certain way" situation with Skype.
I never submitted a ticket.

Do you think Skype for Business (formerly Lync) delivers good value for the price?

No

Are you happy with Skype for Business (formerly Lync)'s feature set?

No

Did Skype for Business (formerly Lync) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype for Business (formerly Lync) go as expected?

I wasn't involved with the implementation phase

Would you buy Skype for Business (formerly Lync) again?

No

If budget is a severe issue, and a company already has Office 365, it may have a strength, but Zoom is still a better setup.

Skype for Business Feature Ratings

High quality audio
5
High quality video
5
Low bandwidth requirements
Not Rated
Mobile support
Not Rated
Desktop sharing
3
Whiteboards
Not Rated
Calendar integration
7
Meeting initiation
5
Integrates with social media
Not Rated
Record meetings / events
5
Slideshows
Not Rated
Live chat
6
Audience polling
6
Q&A
6
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated