Avoid Skype if you Can!!!
September 27, 2019

Avoid Skype if you Can!!!

Savannah Ehrlich | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

We no longer use Skype for Business as we have switched to Zoom. In a past job, Skype/Lync was very beneficial and we did not have as many problems. However, with my current company, and Office 365 setup, I was in a constant battle with Skype. Half of the time, audio would fail. The other half, video would fail. Sometimes the phone integration would fail. It was always a battle.

Pros

  • Ability to chat (now taken over by Teams)

Cons

  • Connectivity/Quality Issues
  • Not User Friendly
  • Device connection is difficult (external mics, cameras, etc)
  • It was costing me a lot of time, and we ended our subscription to Skype and moved to Zoom
  • Zoom
Zoom just WORKS. Screenshares and videos are much easier and connects without a problem to external devices. It was always a "hold your tongue a certain way" situation with Skype.
I never submitted a ticket.

Do you think Skype for Business / Lync (discontinued) delivers good value for the price?

No

Are you happy with Skype for Business / Lync (discontinued)'s feature set?

No

Did Skype for Business / Lync (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype for Business / Lync (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Skype for Business / Lync (discontinued) again?

No

If budget is a severe issue, and a company already has Office 365, it may have a strength, but Zoom is still a better setup.

Skype for Business / Lync (discontinued) Feature Ratings

5.0
High quality audio
5
High quality video
5
Low bandwidth requirements
Not Rated
Mobile support
Not Rated
3.0
Desktop sharing
3
Whiteboards
Not Rated
5.7
Calendar integration
7
Meeting initiation
5
Integrates with social media
Not Rated
Record meetings / events
5
Slideshows
Not Rated
6.0
Live chat
6
Audience polling
6
Q&A
6
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

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