Skype for Business review
April 30, 2021

Skype for Business review

Tigran Petrosyan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

Skype for Business is used by our entire organization. The main purpose for using Skype for Business are video calls, although it is used as a messenger as well. As pandemic starts and some workers started to work remotely it is used more and more often. Skype for Business is also used when there are large meetings, in which representatives from different divisions discuss the strategy and challenges of our company.
  • It is very easy and intuitive to use.
  • You can have calls or video calls using Skype for business. Also you can share your screen which is really important for my work.
  • It is integrated with other programs. For example if you have a missed call, you receive a message in outlook and you know that someone called you.
  • You can change your status in Skype for Business. For example if you have a very important work to do, you can change your status to "busy," or to "not disturb". If someone is in a call you can also see that and wait till that person ends the call if you want to discuss something with him.
  • You can transfer contacts that you call most to favorites, so it would be faster and easier to contact them.
  • You can share your screen and give control to another person, if that person wants to add or show you something in a file that you shared.
  • The quality of audio is good, but noise cancelling is not the best in Skype for Business.
  • When you share your screen in a video call, your computer starts lagging and sometimes large files stop responding.
  • It saves a lot of money for firm as it does not spend 100 of dollars for conferences or for big meetings.
  • It improves overall working conditions for employees. You can work from home and have calls with your colleagues (instead of meeting them in the office. This is essential, as the global pandemic continuous).
  • The only negative impact for firm is the high price of Skype for Business (compared to some of its competitors).
I think that overall Skype is better product compared to GoToMeeting, as it is more functional and can be better integrated in an overall working environment of a firm. GoToMeeting has a better video quality in my opinion, but it is also less reliable (there are constant lags when I use GoToMeeting). So I would prefer a product that has a slightly worse video quality, but which is significantly reliable.

Do you think Skype for Business, now part of Microsoft Teams delivers good value for the price?


Are you happy with Skype for Business, now part of Microsoft Teams's feature set?


Did Skype for Business, now part of Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype for Business, now part of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Skype for Business, now part of Microsoft Teams again?


If you have a large firm, with lots of employees and you have a lot of calls, in which more than 2 people should be included I think Skype for Business is the right choice for you. Otherwise I will simply recommend Skype or other programs that are free to download and use. Also if you are working in a place, where there is a lot of noise, maybe Skype for Business would not be the best choice for you as its noise cancelling features are not best.

Skype for Business, now part of Microsoft Teams Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Calendar integration
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Live chat
Not Rated
Audience polling
Not Rated
User authentication
Participant roles & permissions
Confidential attendee list