Slack kicks email out of the park!
January 06, 2016

Slack kicks email out of the park!

Shannon McNamara | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Our entire company uses Slack - every single department, and especially the people and sales reps who work remote. It completely takes away the need for email, and as a growing startup our inboxes are already cluttered as can be, so this helps to take out some of the needless emails that can take up space.
We use Slack for a variety of ways, from "general" channel, to joke channels, and department channels as well. We also use it for our morning conference calls, so people are able to speak and 'interrupt' with questions and comments in the Slack channel while not disrupting the conversation on the phone.

Pros

  • Ease of use. Literally everyone in the company knows how to use Slack.
  • Customization. This might be a personal thing, but I love the customization! To add your own emojis, change the color of the sidebar, etc., it makes it personal since Slack is something I look at a lot throughout the day.
  • Mobile access. The mobile app is great - and very useful for when I'm traveling.

Cons

  • I wish that there was more detailed profile options. Since we have no social intranet, we mainly use Slack for this, and it would be great to be able to have more of a 'profile' feel than what is currently there.
  • Increased employee efficiency.
  • Better company morale.
  • Sales conflicts are resolved 50 times easier than it would be with email.
  • Outlook
The only other option for Slack really is basic email, and Slack completely kicks email out of the park. Especially considering the DropBox-like features of Slack. You can send huge files to others across Slack - files so big that they don't fit in email. You can also chat easier through Slack, include more people, photos, emoji's, etc.
In a small office there would be no real need for slack. However, for us as a growing startup with lots of sales reps across the country out in the field, Slack is perfect for everyone feeling connected and staying up to date on news. Also any company with multiple locations should be using Slack as it helps to connect the remote employees.

Slack Feature Ratings

Task Management
5
Mobile Access
10
Search
10
Chat
10
Notifications
10
Discussions
10
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
10
Audio files
10
Document collaboration
2
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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