Overall Satisfaction with Slack
Slack is the communication app for our whole company. We love it because it has a non-corporate personality. We switched the color schemes to match our company colors, we've added department-specific emojis, and altogether is a pleasure to use. Whole company channels, department-specific channels, campaign-specific groups, and personal messages are very intuitive and for the most part, it is extremely easy to understand and use.
- Slack has personality from Giphy to custom Emojis to icons
- Slack is easy to use-- public, private and individual channels are laid out beautifully
- (Tactially important for our company) Slack has useful warnings like when you're messaging someone from a different timezone and it's after work hours
- The seamlessness of the mobile app, vs browser login vs mac app is superb.
- Very minor complaint but some of the /commands are not as intuitive as I'd like them to be
- Slackbot isn't entirely useful except to test Giphys
- Keeping everyone on the same page helps increase our level of customer service
- There is less friction between teams because there is open communication
Skype - clunky and ugly
Google Chat - functionally great but uninspiring
Google Chat - functionally great but uninspiring
Slack Feature Ratings
Using Slack
Management, Production, Ad Operations, Engineering, Product, Sales, Account Management, Marketing, Finance/Accounting, Human Resources, Legal
1 - One IT person
- Sharing Files
- Communicating on a campaign by campaign basis
- Integrations with 3rd Party Tools we use (Zoom, Box)
- Conveying emotion and excitement (Giphys, custom Emojis)
Using Slack
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Chatting as well as conveying emotion
- Sharing files
- Third party integrations sometimes don't work as it was meant to function (Google Hangout, Zoom, Google Drive, Google Docs, Dropbox, Box)
Yes - The slack mobile app is great