Slack Picks up the Competition's slack
February 26, 2016

Slack Picks up the Competition's slack

Timothy Watkins, GWAPT | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use Slack in our department as well as with several vendors. Slack enables us to keep a communications hub within our department as well as our project teams. Unlike other communication solutions that focus on Peer-to-Peer communication (Jabber, Lync), Slack is primarily focused on Peer-to-Many communication. We use Slack primarily to communicate within the project teams, ask advice on a project when needed, report our current statuses on chunks of work, or communicate any details that may need to be heard by the entire project team. Slack also allows Peer-to-Peer, and the Peer-to-Many groups can be smaller groups as well, like focused teams within a project team.
  • Peer-to-Many communication.
  • Customization of groups/channels.
  • Peer-to-Peer communication.
  • The desktop app works well, but is not as full featured as the browser
  • The mobile app works well, but is not as full featured as the browser
  • Switching between organizations can be a pain
  • Slack has allowed us to communicate more effectively, which in turn allows us to keep our projects on track.
  • Slack has cut down our email spamming/email clutter.
  • Slack has allowed us to better communicate with our vendors in real time.
Slack has many of the features of the competition, but does one thing exceptionally better than them all: Peer-to-Many communication, or groups/channels. Although the competition offers this type of communication, Slack picks up their slack by offering a much easier to use solution.
Slack works great for large teams, small teams, project teams, non-business groups, really anyone who wants an avenue to maintain communication with multiple people at once. Businesses can utilize it for project teams, including marketing teams, development teams, operational teams, or any other team. Churches and schools could use it for organizing event teams, keeping everyone in the loop.

Slack Feature Ratings

Mobile Access
Internal knowledgebase
Document collaboration
Access control
Advanced security features

Using Slack

Slack's usability is simple and intuitive for the most part. Conversations are easy to start or join, chatting is simple but featured, and sharing files can be done fairly easy as well. Slack also integrates fairly easily with common industry tools like JIRA. The mobile app does not allow users to easily switch between organizations though.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Sign Up
  • Creating Channels
  • Chatting
  • Sharing Documents
  • Switching between organizations
Yes - The mobile interface works great for day to day usage. If you are a member of more than one Slack Team, it is not super simple to switch between teams.