Industry leader...with a matching price tag
March 10, 2016

Industry leader...with a matching price tag

Jordan Squire | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use slack as an instant messaging platform across our company. Each team throughout the organization has their own slack channel where the team can discuss things and others in the company can raise questions to the entire team. We also have automated slack accounts (called slack bots) which communicate the status of various systems throughout our infrastructure to interested parties.
  • Reduces the number of emails sent and received.
  • Very easy to create new groups of users based on interests, job roles, problem triage, or for virtual meetings.
  • Chatroom style conversations.
  • May different Slack Bot integrations to other enterprise tools.
  • Fairly easy to create your own Slack Bots.
  • Fair amount of control on the number and "loudness" of alerts and notifications.
  • Desktop / phone / browser apps.
  • Push notifications to phone if messages go unread for a certain amount of time.
  • Desktop app uses a lot of system memory.
  • Cost per user is a quite a bit higher than competitors.
  • Fewer meetings and much less frequently needing to walk to someones desk to ask them a question.
  • Less email and email chains.
  • Greater visibility into what other teams are working on.
  • Expectation to respond to communication is faster vs. email.
Slack is definitely the marketplace leader for chat / digital communication. Overall Slack has done a very good job of making communication and collaboration easy and non-disruptive. The biggest feature that sets Slack apart from the other tools is the clean interface and automated Slack Bots. We evaluated HipChat as an alternative due to Slack's much higher per user price tag, but found the interface to be less refined and missed the Slack Bots.
For any situation where email would be appropriate, Slack can be a suitable replacement. Slack has an advantage of being more real-time and conversational than traditional email. Slack makes it easy for people to come and go from conversations unlike email chains which the recipient has no way of adding or removing themselves from.

However, Slack is not a replacement for certain meetings or phone calls where a more personal connection may be required.

Slack Feature Ratings

Task Management
Workflow Automation
Mobile Access
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Video files
Audio files
Document collaboration
Not Rated
Access control
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated