TrustRadius
Slack - great internal communication tool
https://www.trustradius.com/collaborationSlackUnspecified8.82718101
No photo available
March 21, 2016

Slack - great internal communication tool

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Slack

Our company uses Slack as an internal communication tool. It allows us to communicate more easily by providing a means to participate in the conversations we choose and filter the information that is not relevant. Our whole company is required to use Slack, and it definitely addresses communication inefficiency.
  • Slash commands. You can easily switch conversations without touching your mouse.
  • Add people to a conversation. You can just type "@" and then start typing the person's name you would like to add to a conversation.
  • Filtering. It's very easy and intuitive to change the alerts settings for everything that happens on Slack.
  • It would be cool to add polls where people can quickly vote on non-vital decisions.
  • It's cool to have all the emoticons, but I often miss the animated icons from Skype.
  • Time saver. We are able to move through bug identification to resolution much better because of the easy communication flow.
  • More distractions. Some features, particularly the giphy integration, can cause an undue amount of employees getting sidetracked. Can't blame the tool for being engaging though.
Slack is much better in ease of use, notifications, and useful features. Chatter is made by Salesforce, and yet Slack has much better Salesforce integration. The ease of transition between conversations is so much easier/intuitive than Skype, however Skype has the advantage of supporting video chat, which can be a very robust communication tool.
Slack seems to be best suited for internal communication. There is very little use for Slack when it comes to outside communication. I understand that you can create new organizations, and I have heard of folks using Slack for family communication, so maybe this will be a more appropriate use case in the future.

Slack Feature Ratings

Task Management
4
Workflow Automation
9
Mobile Access
9
Search
8
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
10
Audio files
10
Document collaboration
10
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated