Slack - great internal communication toolhttps://www.trustradius.com/collaborationSlackUnspecified8.827181012016-03-21T21:52:32.721Z
March 21, 2016
Slack - great internal communication tool
Score 10 out of 101
Overall Satisfaction with Slack
Our company uses Slack as an internal communication tool. It allows us to communicate more easily by providing a means to participate in the conversations we choose and filter the information that is not relevant. Our whole company is required to use Slack, and it definitely addresses communication inefficiency.
- Slash commands. You can easily switch conversations without touching your mouse.
- Add people to a conversation. You can just type "@" and then start typing the person's name you would like to add to a conversation.
- Filtering. It's very easy and intuitive to change the alerts settings for everything that happens on Slack.
- It would be cool to add polls where people can quickly vote on non-vital decisions.
- It's cool to have all the emoticons, but I often miss the animated icons from Skype.
- Time saver. We are able to move through bug identification to resolution much better because of the easy communication flow.
- More distractions. Some features, particularly the giphy integration, can cause an undue amount of employees getting sidetracked. Can't blame the tool for being engaging though.
- Skype and Chatter
Slack is much better in ease of use, notifications, and useful features. Chatter is made by Salesforce, and yet Slack has much better Salesforce integration. The ease of transition between conversations is so much easier/intuitive than Skype, however Skype has the advantage of supporting video chat, which can be a very robust communication tool.
Slack seems to be best suited for internal communication. There is very little use for Slack when it comes to outside communication. I understand that you can create new organizations, and I have heard of folks using Slack for family communication, so maybe this will be a more appropriate use case in the future.