The must have communication tool for remote teams
July 19, 2016

The must have communication tool for remote teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use slack as our main channel of intra- and interdepartmental communication. We have a number of rooms used for general, team-wide purposes (like #general, #conf-room, #daily-checkin), and various department and temporary project rooms. As a fully remote team, we rely heavily on Slack to keep everyone dialed into the day-to-day happenings within teams and the company as a whole.
  • There's virtually no learning curve! Our company's transition to Slack as the team chat software of choice was quick and painless.
  • It's easy to focus on what's important with the available options for joining, leaving, and muting channels.
  • Administration of a team account is very easy! It's easy to manage user and temporary user permissions.
  • Make channel management even simpler. If you want to clean up a channel, you need to go into the archives from the web interface and delete the messages. Even though you can do this in bulk, a channel with lots of messages takes a significant of time to clear because you have to wait for messages to load when the previous batch is deleted.
  • You cannot change a channel from being invite only to public to the whole team.
  • Slack has helped improve communication across the board!
We switched to slack because of the pragmatic, simple, and elegant approach they used when building the app. It's clear that they built their app and pricing structure with practical utility in mind. Other tools we've used have either been riddled with useless features, had ugly UXes, or were overpriced.
Slack is well suited for companies that rely on a partial or fully remote workforce, especially in industries where extra care has to be taken to ensure that lines of communication stay open— like customer service and development.

Slack Feature Ratings

Search
7
Chat
10
Notifications
10
Discussions
10
Video files
7
Audio files
7
Access control
9
Advanced security features
9
Device sync
10