Good for small agile teams
Updated July 19, 2016

Good for small agile teams

Filip Witkowski | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We started using slack in our company a few months ago. It's great addition to what we're currently using for communication (Skype for Business, GoTo meetings, email). It is great that you can create different teams and then for each team different channels. In our company we have a few software development teams and each have own team in slack. Great is that messages are no lost somewhere, you just go to your channel and scroll to get to conversation. Also great number of supported devices - app for: Windows, Android, iOS.
I like integration with giphy images; it adds a little fun to our work.
  • division by teams and channels
  • supported devices
  • extras - giphy images
  • if I could collapse conversation, for example by day it would be great
  • faster and more organized communication within team will make workflow faster
Slack is better for group communication. Information is not lost somewhere once you close it. In Skype, your missed or finished chats are saved in Outlook folder and it is hard to find the one you are looking for. In Slack you just scroll.
It, however, does not have calls and video calls like Skype.
[Well suited for] different teams working in agile workflow.

Slack Feature Ratings

Mobile Access
Video files
Audio files
Document collaboration
Access control
Device sync

Using Slack

Many users still needs to figure out how and when to use Slack. It's another messaging app. We are using Skype for Business (previously Lync) as default one (in addition to email). Slack is different because of all these chat rooms (channels) and easiness to see previous messages.
We have different Agile teams, and for each team there is Slack team created. And each team has different channels based on topic of conversation.
You have to have more than basic technical knowledge to install Slack. In our company all IT employees and some managers have enough knowledge to support Slack. Once it's installed on server and proper permissions are given, there is no need to high technical knowledge to manage teams and users.
  • Agile teams have one place for discussions.
  • different channels for different topics
  • direct messages (not as often)
  • chatbots
  • giphy images, everyone uses them
  • If they get paid version it can me more widely used
Slack sitll lacks in functionality. It's better than Skype for Business in many ways, but it is still another chat/message board app. It has limits in free version and paid versions. Also Windows app has errors that bother me, for example, I see number on one of my team's icons. It suggests that one of channels has unread messages; I check all channels - no unread messages, but that "1" still appears.