Item: Slack
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We used Slack groups for specific teams and projects. It provides a closed space for team members to collaberate with each other sharing files or project documents etc. I used Slack for connected with organizations people network for professional and general information checkpoint. And also the project specific Slack groups provided a safe space to connect and share thoughts and insights related to project.

Pros and Cons

Instant messaging
Calls / huddles
Slack Groups to collaborate

After a Slack call/huddle, it doesn’t end automatically after the call ends
When someone calls through Slack, direct join call option is quite confusing, it says join huddle and call attend option does not work well most of the times
No direct link for joining the Slack meeting

Most Important Features

Team/project space
Direct contact with Support group
Direct messaging or sharing documents with team members

Return on Investment

Chats with external workers in the project
Document sharing is flexible
Group discussions with other team members and restrictions on who can be added to the group

Key Insights

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Other Software Used

Microsoft Teams, Microsoft Office 2016 (discontinued), GitLab, Jira Software

Likelihood to Recommend

In my opinion, team meetings are not that good compared to other platforms. From my experience, initial or new users face difficulty getting used to it. I feel it needs more simplified Slack calls features. I think only Group chat feature is good. In my opinion, the team calling feature can be improved and automated call disconnecting should be there. I feel the join huddle option is not required it’s confusing.

Team collaboration tool

Overall Satisfaction with Slack