Item: Slack
Rating: 7
Author: Natalie Watts

Use Cases and Deployment Scope

We use Slack to create channels to do internal communication between departments. We use it in our support department to Slack issues and communicate problem tickets. We also use it for fun - like for the party planning committee and fun office photos!

Pros and Cons

Creating fun gifs.
Notifying everyone in the group about an alert.
Customization.

Allowing more than 8 people in a group chat without having to create a channel.
There were a lot of outages this year.

Most Important Features

Creating channels.
Phone huddles.
Pinning comments.

Return on Investment

Positive - group communication and brought us closer together.
Allows for fun - nice to have a program that is fun to use.

Alternatives Considered

Google Chat

I didn't like it at all. Hard to keep track of messages and wasn't as user-friendly.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Zendesk Chat, Sage Intacct

Likelihood to Recommend

It's well suited for teams that need to communicate and provide links, etc. It's nice when you can see everyone typing as well, and for starting a call between your team. It's nice to be able to create private channels for your team to not clog up a communal slack channel.

It's less appropriate to hold LARGE video calls on there, just not as compatible.

Great fun way for the company to communicate

Overall Satisfaction with Slack