Item: Slack
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Slack is the official tool that my whole company uses for messages. It's used daily for all the communications and between all the teams. Before Slack, the company used to have Telegram, which was also used for personal matters. With Slack, the employees were able to separate their personal and professional lives and get more work-life balance. It's the fourth company that I work in that uses Slack, and for me, it's the best system to make communication faster and easier. Not only direct messages with specific people, but the channels are also very useful for internal communication, warnings, and notices for the entire company.

Pros and Cons

Direct Communication between people
Separates your work-life messages
Keeps history of conversations and files
Integration with bots and other platforms

Threads
Automations
The order of chats and channels

Return on Investment

Discussions are now more simple and fast
We can now keep track of every project and conversation
The whole company communicates better

Alternatives Considered

Telegram, WhatsApp Business and Google Hangouts (Classic)

Before Slack, I used to use Telegram and Whatsapp, but they both were also my personal platform to chat with friends and family. This mix between personal and professional life was very damaging because it felt like I was always working. Slack gave me the possibility to feel like I was done for the day when I closed my computer. It's a major life improvement in comparison to what I was used to before. Best system for corporate texting. I appreciate it a lot.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Google Hangouts (Classic), Wrike, Jira Software, Trello, Airtable

Likelihood to Recommend

I would definitely recommend Slack to everyone who needs a messaging platform for work. The thing that I most appreciate on Slack is the possibility of talking to my coworkers without using my personal number or personal apps. This way, I can separate what is work and what is not. Slack even has the option to mute notifications after work hours. I'm able to keep track of every project and discuss them in an easy and fast way. Another great thing is that you can keep and check the history of channels and groups, this way the discussions are never lost when someone joins the project in the middle of it or someone leaves, the history is always there.

The only thing that bothers me in the platform is the system of threads, where you can easily lose the messages cause they look kind of hidden. If you have multiple subjects with someone and the person only responds in threads, it's very common to lose their messages.

Best tool for messages

Overall Satisfaction with Slack