Item: Slack
Rating: 8
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

My company is using Slack for 1 to 1 communication, group chats, company wise announcement, and automatization and integration with other softwares (Such as Google Drive, Jira, Confluence, etc.)
It's a great tool to be connected remotely and hibrid, as you can share images, makes video calls, and send audio notes direclty in Slack.

Pros and Cons

Pros

Grouping people by interest
Chat, Video and phone calls
Storing important documents that the team needs to access regularly
Atomization such as reminder and tool integration

Cons

Snoozing automatically when a meeting starts (integration with Google Calendar exists, but this feature doesn't)
The app can be a bit unresponsive with low bandwidth (specially to upload images)
Sometimes you need admin privilege for basic stuff (like renaming a channel).

Return on Investment

Slacks was very useful, specially during Covid Time, to be sure that everyone has the right information.
Avoid too many emails, pin important documents
Immediate answers and reactions from the teams
flat hierarchy communication

Usability

To my knowledge, apart from maybe Discord, there is no other chat apps that are as complete as Slack.
The fact that you can customize it and integrate it with other popular apps, makes it quite 360 degrees.
It's perfect for big organization to keep control of their internal communication, while having the possibility to invite external users.

Alternatives Considered

Discord, WhatsApp Business, Skype, Facebook Messenger and Telegram

I believe Slack is the most verstatile messenger, compared to software such as Skype, Facebook Messenger, Skype and Telegram.
All those are not great for big companies and are missing many tools such as document archiving and apps integrations.
Discord could maybe a nice alternative for smaller companies as I think it's free, but that's pretty much it.

Key Insights

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Likelihood to Recommend

I think Slack is great for mid/large companies, as you can really segment chats by teams, interests and even have different workspace with other companies.
The integrations with other apps can be very handy depending on your needs to automate daily tasks.

I wouldn't necessary recommend Slack for small companies as it has too much layers of complexities that is probably not useful.

Slack Feature Ratings

Comments

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A great 360º communication tool for mid/large companies