Item: Slack
Rating: 9
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack for internal communication in our small, remote-work company. We have team members in multiple countries.

Pros and Cons

Pros

Good for instant messaging, to create a more intimate and conversational feel among remote employees
Integrates easily with Google Calendar to send notifications
Good search functionality

Cons

When I need to mute notifications (e.g. during a meeting), I have a hard time finding where to do it. The mute/pause setting could be more easily visible.
I wish old Google calendar notifications would stop appearing as 'new' after a certain amount of time. As it is now, it shows as a new notification until I click on it, which I often don't do for calendar notifications. The result is that it appears that I have multiple new events to attend to, when really they are just old calendar items.

Return on Investment

Facilitates efficient communications in a remote team so that project work can be completed by team members across multiple time zones
Promotes a sense of comradery among remote team members

I find Slack is very easy and intuitive to use. Our team is mostly remote with team members in multiple countries; Slack is central to our communications. It's good for both instantaneous and asynchronous communications. Organizing conversations by topic and project, as well as good search functionality, makes it easy to find the information I need.

Alternatives Considered

Microsoft Teams

Slack has more functionality than Teams in terms of messaging and is more intuitive.

Key Insights

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Other Software Used

Dropbox, Klient PSA

Likelihood to Recommend

It's great for both synchronous and asynchronous communication among remote team members. It's good for organization of conversations by project or topic. It's easy to search past conversations, so it acts as sort of a repository of FAQ (for example, we have channels dedicated to different systems that we use; if I have a question about a system, I can search that channel to see if it has been previously addressed).

Slack Feature Ratings

Comments

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Central to communications in an international, remote-work team