Slack review
August 24, 2024

Slack review

Sunita Rajkanwar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is used for real time chat and notification. We also use it for group based communication and community based groups. Slack is great for instant notification and file transfer. It is fairly easy to use. Threads is a useful feature which allows multiple channels of communication between sender and receiver.

Pros

  • Slack is good for one on one communication.
  • Good with emoticons, particularly thanks yous and plus ones.
  • Slack is great for subtle notifications and does not go with loudish orange icons on a receiver's taskbar like competitive products.

Cons

  • Too many icons makes it less professional.
  • Sometimes files can look funny if you are viewing them in window without downloading.
  • If someone wants to talk to you without mentioning you, you will not know, so there is a bit of a learning curve involved.
  • It is easier to communicate with different timezones with Slack vs other products we were using since Slack will not alert users if it is odd hours as much as competitive products.
  • Slack makes it easier to alert people when urgent help is needed with the help of mentions.
  • Being able to post anonymously allows build of communities where everyone can have their say.
It is so easy to communicate anonymously and some prickly topics like remote working vs office working were able to be raised which would have not been possible with its competitors.
Slack is easier to use vs Zoom which is mostly just video based. Text based communication is much simpler with Slack. Slack is better than Chime as it offers file preview, stores text messages for longer. But group video calls are better with Chime. Slack is better than Teams but since you cant connect Slack to Outlook as well as you can Teams/ Chime, we don't use Slack for video group meetings.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

It is great for 1 on 1 communication and conference calling. It is not so good if you have a meeting with larger groups. It is good for file transfer but has room for improvement on how it previews. You can create a large number of groups and communities which can bring people from a multinational together based on their individual interests.

Slack Feature Ratings

Project Management
6.8
Task Management
6
Scheduling
6
Workflow Automation
6
Mobile Access
9
Search
9
Visual planning tools
5
Communication
7.4
Chat
10
Notifications
10
Discussions
6
Surveys
5
Internal knowledgebase
6
File Sharing & Management
6.8
Versioning
7
Video files
8
Audio files
8
Document collaboration
8
Access control
4
Device sync
6

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