Item: Slack
Rating: 9
Author: Kathryn Pardo

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack largely for internal communications; the idea is to ease up on email inbox clutter. We're also trying to establish best practices for us and use the new project management features more, which can help us track stories related to specific issues or attached to specific memberships.

Pros and Cons

Pros

Intuitive interface
Organization of channels
Lists
Canvas

Cons

Managing users and permissions as an admin can be complicated
Difficulty changing "owners" when someone leaves unexpectedly

Return on Investment

We are a fully-remote team, so Slack has made internal communication much smoother.
We have significantly reduced the amount of emails coming into inboxes, which has cut down on missed communications.
We were using the free version for a while, but it is immensely helpful to be able to search our entire conversation history instead of having limited access.

Usability

Overall, the user interface is easy and intuitive. But there are a few things we're still trying to figure out. For example, some people were invited using old email addresses, and for some reason, it's been hard to get them to update their access and reteach them to get into the system. And some folks have had trouble connecting to Google Workspace and/or managing that access through Slack.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Close CRM, Google Workspace, Mailchimp, Mailchimp Transactional Email (mandrill), Microsoft Access, Adobe Acrobat, Adobe Audition

Likelihood to Recommend

Sometimes our team has trouble connecting their Google Workspace to Slack, and while this is certainly user error, I feel like some better explanation of why and how to do so would be nice. But otherwise, it's easy to set up and use channels, invite people to join the workspace and various channels, use canvases for personal or group organization, and more.

Slack Feature Ratings

Comments

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A Great Addition to Our Internal Organization