Item: Slack
Rating: 8
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

My company uses Slack as tool for all employees. Every team has their own groups and they can talk about their needs. Not just development team.

Pros and Cons

Pros

Plug-ins with other apps such jira work really good
Videocalls work great

Cons

When you respond a colleague is hard to see the answer or is easy to forget to check answers. That thing could split one conversation into 3 different conversations. This is even harder when you are in a group.

Return on Investment

The response plan for IT department is much better with automations

Usability

Because is very complete tool and wasy to manage.

Alternatives Considered

Microsoft Teams, Google Meet and Google Hangouts (Classic)

Because this this tool can be used for several things such as videocalls, shortcut to create tickets in jira and so on.

Key Insights

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

We can set up that if someone receive a message, ticket in jira could be created. Very easy to automate things. There are lots of plug-ins with other tools. That is one of the best uses.

The worst thing, in my opinion, responses during conversations. Is very easy to forget or skip answers from colleagues

Slack Feature Ratings

Comments

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Chatting tool with lots of features than help to improve pur company