Item: Slack
Rating: 10
Author: Mark Burlinson

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Slack is great for asynchronous team communication and I use it to support and resource a community of professionals who use my coaching services. Because we focus on communication, the ability to ask questions and offer solutions on our own timescales is helpful. This is especially true when participants are located in different time zones.

Pros and Cons

Pros

Thread topics in ways that make searching easy.
Create groups and cohorts for focused interaction.
Allows a moderator to give input and support across time zones

Cons

The entry level is free but this offers severely limited capacity
Some scenarios may be too extensive for the free plan but budget may be limited for the paid levels
No other areas come to mind

Return on Investment

It’s hard to provide dollar numbers but Slack met a clear connection need in a perfect way.
Saved hours of interaction
Created a resource that both serves clients (free benefit) and informs strategy decisions for me

Usability

Easy to learn, quick to implement, simple to maintain

Key Insights

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

HubSpot CRM, ConvertKit

Likelihood to Recommend

Supporting a diverse group of locations and roles in a common cause or skillset. Allowing interaction that is not time-sensitive but still important. Growing a searchable knowledge base of solutions and best practices. Reducing demand for in-person time-sensitive input (saves everyone time). I’m sure there are plenty of other settings. This is a powerful tool.

Slack Feature Ratings

Comments

Please log in to join the conversation

Great resource for solo consultants working with groups