Smartsheet Is.
Anonymous | TrustRadius Reviewer
April 04, 2014

Smartsheet Is.

Score 9 out of 10
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Verified User
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Overall Satisfaction

We used Smartsheet to tackle our unwieldy project list in Records Management. Smartsheet allowed us to organize in detail the 5 W's of the projects and prioritize for the most efficient way to completion. It was an easy was to stay updated and on track within each project and allowed management to see at any time how we were moving forward. It allows for clearer communication between team members without the email versions nightmare that occurs all too often. Smartsheet is easy to use and provided our team with the tools to accomplish tasks and projects professionally and honestly, made us look good!
  • Allows for gathering, updating and dispensing of all information from one place!
  • Easy to learn and use
  • I can't think of anything at this time
  • Smartsheet has allowed better communication within the Records Management team because everyone is using the same tool in the same way to record, update and complete tasks.
  • Smartsheet provided answers at all times to everyone on the team, so all team members could answer any question about any project when asked by other employees, especially management.
An 8 only because I am with a new company and I'm working to get the to adopt it. I will most likely continue to use it even if I have to pay for it myself.
Smartsheet is good for Records Management. There are always many projects, small and large happening and this product can tackle them all.

Implementation

Work with the Smartsheet support team to get the best overall. If no one in your organization has used Smartsheet before, the support team will get things started. We had a couple of people who had used this product before and it was a great help in getting our framework together how we wanted to use it.
Yes - In bringing Smartsheet on board, we used a drilldown approach to implement. Everyone learned at the same time on the same level starting with the basics and getting through all details in tasks and projects. We made our project list as we implemented over a series of meetings. First was an overall view of what the product was and how it worked. Then we started with basic projects, going on to the tasks within those projects, then people, time, etc. Each level of creating was also the tutorial and implementation.
Change management was a big part of the implementation and was well-handled - Change management is tough, but everyone CAN be brought into the fold.
  • Internal issues. Getting everyone to think on the same page.