Good service, just needs more integrations and fine-tuning
July 31, 2019

Good service, just needs more integrations and fine-tuning

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartsheet

The entire organization uses it as our project management tool as well as an external collaboration tool.
  • Collaboration with external users by using whitelists of domains or users
  • Integration with JIRA
  • Ability to have licenses users and just contributors
  • The increase in cost and their platform has been very frustrating
  • Lack of proper integration with Project files is less than ideal
  • More integrations with other applications
  • Easier collaboration on sheets that do not require refreshing or saving
  • No need for external collaboration tool
  • No additional JIRA instance with the integration
  • No need to have Project installed and thus saving on Windows installs on Mac OS
I think it's a cool product but needs some improvements before I blanket recommend it. It's also very expensive.

Smartsheet Feature Ratings

Task Management
9
Resource Management
7
Gantt Charts
7
Scheduling
6
Workflow Automation
5
Team Collaboration
8
Support for Agile Methodology
7
Support for Waterfall Methodology
7
Document Management
7
Email integration
7
Mobile Access
6
Timesheet Tracking
5
Change request and Case Management
5
Budget and Expense Management
5
Quotes/estimates
5
Invoicing
5
Project & financial reporting
5
Integration with accounting software
5